Privacy Policy

Elevate Counselling Privacy Policy

Contact Details

adam.corbett@elevatecounsellinguk.co.uk

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Types of Data Collected

Names, email addresses, payment info, session notes.

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Source of Data 

Data comes directly from the individual and no other external sources.

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Purpose and Lawful Basis

All data collected via the website and by the counsellors is lawfully collected with consent from the individual. Utilising any of the contact methods on this website constitutes your agreement to share your data. 

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Data Sharing

Data will not be shared with any external party unless required as stipulated by the counselling contract. 

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Data Retention Period

Data will be retained for 3 years after the last session is attended. Data will then be securely destroyed. 

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User Rights

Users have the right to:

• Be informed about data use.

• Access their personal data.

• Have inaccurate data corrected.

• Have their data erased.

• Object to or restrict data processing.

• Data portability (receiving a copy of your data in a machine-readable format).

• Withdraw consent at any time (if consent is your lawful basis).

Security Measures

All data is secured on a locked and encrypted laptop only accessible by the counsellor via authentication and password. Paper documents are stored in a lockable cabinet of which only the counsellor has a key to access the information. 

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Right to Complain

Individuals have the right to complain to the Information Commissioner's Office (ICO) if they you have any concerns.